Shipping policy
The shipping expenses of your order will be calculated based on the weight of your parcel and its final destination. Below you will find the estimated rates for your location. If your country is not listed or you have other delivery questions, let us know about your concerns by e-mailing us at: hello@kellykilby.com.
KELLY KILBY offers only one delivery method, Standard Home Delivery (2-8 working days depending on the final destination) - it's more eco-friendly, no need for express delivery when you've already been waiting 3-4 months (production time) to enjoy your fancy school outfits. If you order a product in stock on the website and need an urgent delivery, let us know by e-mailing us at : hello@kellykilby.com.
If you want to surprise someone for their birthday or any other special event, make sure to let us know your special instructions when you order.
For pre-orders, we will send you an email to verify your shipping address before shipping - it is possible that your postal address has changed in 3-4 months, let us know or modified your address on your member account.
Delivery times (approximately 2-8 days) are calculated from the moment of payment confirmation, which you will receive by e-mail. The preparation of deliveries only takes place during working days. Please note, we do not ship on the weekend or holidays. Orders placed after midnight on Thursday may be processed on Friday but will not be shipped until Monday.
In the event of any exceptional circumstances that are out of our control, KELLY KILBY will contact you as soon as possible. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages. Any additional shipping costs are nonrefundable.
KELLY KILBY is not responsible for any foreign duties you may incur by having items shipped outside of France. The receiving party will always be responsible for additional duties and taxes to be collected by foreign governments and agencies.
| TIME |
|
|
|
|
| ZONE 1 | 2-4 days | Mainland France | 5,00€ - 9,00€ | >250€ |
| ZONE 2 | 3-6 days | Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Serbia | 15,00 € | >330€ |
| ZONE 3 | 3-6 days | Cyprus, United Kingdom, Andorra, Liechtenstein, Monaco, Norway, San Marino, Switzerland, Canada, United States | 57,00 € | >500€ |
| ZONE 4 | 4-8 days | Bahrain, Israel, Japan, Qatar, Hong Kong SAR of China, Saudi Arabia, Singapore, South Africa, Morocco, United Arab Emirates, South Korea, | 72,00 € | >660€ |
If your country is not listed, please contact us: hello@kellykilby.com.
